Where do I enter a Discount Code on On?
On the shipping page at On, find the Discount Code field in the middle right of the screen. Enter your Discount Code, click Apply, and confirm the discount is applied before continuing checkout.
What's On's return process?
On offers a shopper-friendly return policy, allowing returns and exchanges within 30 days of delivery as long as items are in new condition and original packaging. Most return shipping is free, making it convenient for most customers. Refunds are processed to the original payment method after the return is verified, though this can take up to 14 business days, plus a few more for the funds to appear. Some items like limited editions can only be refunded, not exchanged. On also stands behind its products with a limited warranty for defects, offering free replacements for qualifying issues. Overall, this policy is straightforward and fair, giving shoppers confidence and flexibility when shopping with On.
How does shipping work at On?
On offers shipping to about 50 countries, making it convenient for shoppers worldwide to access their products. Most customers benefit from free standard shipping and customs coverage if they meet the minimum order value, which is great for saving money. Delivery estimates and tracking are provided for transparency. Expedited shipping fees are also non-refundable.
Does On offer special discounts?
On offers special discounts for verified medical professionals, nurses, military members, first responders, teachers, and students. Eligible shoppers must verify through ID.me to receive a single-use discount code for eligible gear and apply it at checkout on On.com or in the On app. Receive 15% off most gear, excluding gift cards, limited-edition items, and Last Season products.
How do cancellations work at On?
On only allows cancellations for orders placed with free, standard shipping. To cancel, customers can sign in to their On account and open the order history page. The cancellation window runs for up to 60 minutes from the time of purchase. If the window has passed, cancellation is not possible, and customers will need to return the item for a refund. A refund is issued for the item after the return is made.
Is there a loyalty program through On?
On's free-to-join loyalty program is a solid choice for shoppers looking to save and get exclusive perks. Members enjoy early access to new products, special pricing on last season's gear, and rewards like personalized offers throughout the year. All benefits are easily accessible when logged into your account on On.com or the On app, making it a convenient way to maximize value on your purchases.
Does On offer major sales events?
On's "Last Season" section is a great spot for savvy shoppers to find quality shoes, apparel, and accessories at discounts up to 40%. These deals are available while supplies last, and members often enjoy even better prices. It's a reliable way to save on top gear, but act quickly as stock is limited and popular sizes may sell out fast.
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