Where do I enter a Discount Code on Fellow?
Enter your code in the Discount Code box located middle right of the Shipping page. Type your code and click Apply to apply it to your order.
Can you explain Fellow's return rules?
Fellow offers a straightforward 30-day return policy for products bought directly from their website or stores, which is great for shoppers who value flexibility. Items must be in original condition, and while there are return shipping fees for US orders, these are waived if you choose a Fellow gift card refund, making it a smart option for future purchases. Some items like coffee beans, personalized goods, and final sale items are not eligible for returns, so check before buying. Refunds are processed quickly, usually within a week. International shoppers should note they cover their own return shipping. Overall, Fellow's return policy is fair and convenient, especially if you plan to shop with them again.
How does shipping work at Fellow Products?
Fellow offers a solid shipping policy for US shoppers, providing delivery to all 50 states, territories, and military bases, but does not ship internationally, which may disappoint global customers. Free standard shipping is a nice perk on orders over $75 within the continental US, making it easier to save on larger purchases, though this excludes Alaska, Hawaii, and US territories. Shipping speed is reasonable, with orders processed quickly and various expedited options available, but keep in mind that weekend and holiday shipping is not offered. Overall, Fellow's shipping is reliable and straightforward for US customers, especially if you're looking to save on shipping with a larger order.
Does Fellow have any discount programs?
Fellow provides a 15% appreciation discount for students, medical professionals, first responders, military personnel, and teachers, making it a great option for those in these groups looking to save on quality coffee gear. Eligibility is verified through trusted third-party platforms. While some product exclusions apply, this discount is a valuable perk for eligible shoppers seeking deals on Fellow's popular products.
Does Fellow allow cancellations?
Fellow's order cancellation policy is fairly standard but not especially flexible, as most orders can only be canceled within about an hour after purchase and changes to confirmed orders are not allowed. This policy is typical for online stores and is important to keep in mind if you want to make changes after checkout.
Does Fellow offer major sales events?
Fellow regularly offers shoppers solid savings during major sales events like Black Friday and Cyber Monday, often with discounts up to 20% off sitewide. Throughout the year, you can also find summer, fall, and winter sales with deals up to 15% off, plus occasional warehouse sales featuring big discounts on open-box and lightly used items. Some exclusions apply, such as coffee beans and gift cards, but overall, these recurring sales provide reliable opportunities for savvy shoppers to save on quality coffee gear.
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