Where do I enter a Discount Code at Ruffwear?
On the Checkout page at Ruffwear, find the Discount Code field in the upper right and enter your code. Click Apply to apply the Discount Code to your order.
What's the standard return policy at Ruffwear?
Ruffwear offers a shopper-friendly return policy with full refunds available within 30 days, provided items are unused, unwashed, and in original packaging. Only current full-price styles qualify, and some items like used gear and water bottles cannot be returned. US customers benefit from free return shipping on most items, making exchanges easy and risk-free. Refunds go back to your original payment method, and Ruffwear stands behind their products with a quality guarantee, giving pet owners extra confidence when shopping.
What is Ruffwear's shipping procedure?
Ruffwear offers fast order processing, typically shipping within one to two business days, which is great for shoppers who value quick delivery. Free shipping is available on orders over $74.95, making it a good deal for those spending more. Delivery is available in the US, with estimated but not guaranteed shipping times, so plan ahead if items are needed by a specific date.
What kinds of discounts does Ruffwear provide?
Ruffwear's Pro Purchase Program gives a special discount to handlers of working dogs and service dogs who apply and are approved online. While this exclusive offer helps you save on select Ruffwear gear, it does not include free shipping and cannot be combined with other discounts. The discount also excludes certain items like Limited Edition gear, so shoppers should review product eligibility before purchasing.
How are cancellations managed at Ruffwear?
Ruffwear's order cancellation policy is strict, as shoppers cannot change or cancel orders once submitted due to their fast processing and shipping. This means you should double-check your cart before purchasing. While this ensures quick delivery, it offers little flexibility if you make a mistake, so plan your Ruffwear shopping carefully.
Does Ruffwear offer a loyalty program?
Ruffwear's Pack Perks loyalty program is a solid choice for frequent shoppers, offering 10% back as store credit on eligible purchases. Membership is free and comes with added benefits like exclusive access to special content, products, and events, plus referral rewards. Store credit is issued automatically and is easy to use, making it a convenient way to save on future Ruffwear purchases.
Is Ruffwear known for big storewide sales?
Ruffwear offers shoppers solid savings opportunities with up to 40% off discontinued colors and styles in their Specials section, plus exclusive deals for email subscribers. Occasional warehouse sales and potential Black Friday discounts up to 60% make it worthwhile to check their site regularly for seasonal promotions and limited-time offers.
Does Ruffwear offer price adjustments?
Ruffwear offers price adjustments only for purchases made on ruffwear.com, ruffwear.ca or the Ruffwear Retail Store. The request must be made within 14 days of the original purchase date and the item must match the same product, color and size. Temporary sale adjustments must be requested during the sale period. Discount codes, coupons, promotional offers, other retailers and Used Gear items are excluded. Contact chat or bark@ruffwear.com to get an adjustment.
We manually reviewed the first two rows of sale merchandise and found an average discount of 30%. The maximum advertised savings of 50% was verified on select items. 
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