Where do I enter a Discount Code at Russell Stover?
Find the Discount Code box in the upper right of the Shopping Cart page at Russell Stover. Enter your Discount Code and click APPLY to add it to your order.
What's Russell Stover's return process?
Russell Stover offers a satisfaction guarantee for online orders, promising chocolates arrive in perfect condition. If an issue occurs, a replacement or exchange can be requested within 15 days, though refunds are not offered. Overall, the policy favors exchanges over refunds, so reviewing the details before purchasing is recommended.
What is Russell Stover's shipping procedure?
Russell Stover offers reliable shipping within the 48 contiguous states using FedEx services, with orders processed in 1-3 business days. Free standard shipping is a nice perk for orders between $75 and $600, though it excludes gift cards and outlet items. Shoppers should note that shipping to PO boxes or military addresses is not available, and Alaska orders have a $35 surcharge. Warm weather may cause slight delays or limit shipping options.
Does Russell Stover have any discount programs?
Russell Stover provides attractive volume discounts for business gift shoppers, letting you save 10% to 20% on large orders, which is a great incentive for bulk buyers. While there is no dedicated military discount program, military members might still benefit from general 20% off codes and occasional seasonal sales. This policy is ideal for businesses and organizations looking to maximize savings on premium chocolates.
What's Russell Stover's cancellation process?
Russell Stover's order cancellation policy is strict, as most orders cannot be changed or canceled once finalized and an order number is issued. Shoppers should double-check their orders before completing checkout. If you need help, customer service is available by phone during business hours, but quick action is essential for any corrections.
Is a rewards program offered by Russell Stover?
The Russell Stover Rewards Club is a free loyalty program that lets shoppers earn points for every dollar spent both online and in company-owned stores, making it easy to rack up rewards on chocolate purchases. Points never expire, which is a great perk, but rewards coupons do have expiration dates, so you'll need to use them in time. Signing up is simple, just requiring an email and phone number, making this a straightforward and valuable option for frequent Russell Stover customers.
Are large sales events part of Russell Stover's offerings?
Russell Stover frequently features seasonal sales and promotions, making it a smart choice for shoppers looking to save on chocolates and gifts. With discounts often ranging from 10% to 20% during events like Black Friday, customers can find good value, though some exclusions apply. Signing up for emails ensures you stay updated on the latest deals and special offers.
What are the exclusions for Russell Stover promotions?
Promotional offers do not apply to outlet merchandise, gift cards, t-shirts, cases, or product bundles. You cannot use discounts on shipping fees, sales tax, or previous purchases. These deals are not valid at physical Russell Stover Chocolates shops or third-party retail stores that sell the brand's products. Additionally, you cannot combine promotions with other active offers.
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