Where do I enter a promo code on Total Wine?
On Total Wine, find the Promo Code box in the upper right of the Your Shopping Cart page under Add Promo Code. Enter your Promo Code and click Add to apply it to your order.
What is Total Wine's return policy?
To return an item from Total Wine, contact Customer Service at (855) 328-9463, and return store purchases to the store for processing. Alcohol returns are restricted by state law. In California and Georgia, returns are allowed for spoiled, unfit, or mistakenly purchased alcohol. Wisconsin allows returns only for spoiled or unfit alcohol. Michigan and Kansas allow limited returns for damaged, defective, contaminated, or unsanitary products.
What's Total Wine's shipping process?
Total Wine offers a reliable shipping policy with multiple delivery options including overnight, 2-day, and ground, primarily using FedEx, plus local delivery for select items. Shipping costs depend on weight and service, and free shipping promotions are sometimes available, which is great for deal seekers. However, alcohol shipping is limited by state laws and not all products are available everywhere, so shoppers should check eligibility before ordering. Orders placed before 3 p.m. local time ship the same business day, and tracking is provided for peace of mind. A signature from someone 21 or older is required for alcohol and THC beverage deliveries, and weather delays may occur to protect wine quality. No PO box shipping is offered.
Does Total Wine offer any special discounts or promotions for shoppers?
Total Wine offers a solid Military Benefit through its free &MORE Rewards program. Verified military members can earn 2x Bonus Points on Winery Direct wines, Spirits Direct spirits, and beer singles every day. This exclusive offer is valid for both in-store and online orders when shopping in an &MORE Rewards market.
What's Total Wine's cancellation process?
Total Wine sends orders for processing immediately, so you cannot modify or cancel them online yourself. You must contact Customer Care or the local store directly as soon as possible if you need to request any changes to your purchase. If Total Wine has to cancel an order because of pricing errors, you will receive a prompt refund. For in-store pickup orders, remember that if they are not collected within 14 days, they may be canceled and refunded automatically.
Is a loyalty program available at Total Wine?
Total Wine's &MORE Rewards loyalty program is a free and easy way for shoppers to earn points on nearly every purchase, unlocking rewards like $5 credits, personalized deals, and exclusive member events. With online sign-up, tiered benefits, and special perks for military members, it's a solid choice for frequent buyers, but note that some benefits depend on your location and points reset annually for tier status.
Is there a price adjustment program at Total Wine?
Total Wine offers a price match policy that can help shoppers save if they find an identical in-stock item at a lower price from a local retailer, as long as the lower price is currently advertised and proof is brought to the store. However, this policy only applies to in-store purchases and excludes online orders, with additional restrictions in certain states, so while it can be a useful way to maximize savings, it is limited in scope and best for those shopping in person and able to meet the requirements.
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